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Service Success! : Lessons from a Leader on How to Turn Around a Service Business
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by: Dan Kaplan |
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Packed with practical ideas and strategies for service managers, this candid case study demonstrates how to improve performance and profitability in any service business. A success story himself, Kaplan pioneers a radical new system for measuring quality in the service industry. |
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For More Info or To Purchase for $19.96
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The Service Profit Chain : How Leading Companies Link Profit and Growth to Loyalty, Satisfaction, and Value
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by James L. Heskett, etal. |
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Why are a select few service firms better at what they do -- year in and year out -- than their competitors? For most senior managers, the profusion of anecdotal "service excellence" books fails to address this key question. In this pathbreaking book, world-renowned Harvard Business School service firm experts James L. Heskett, W. Earl Sasser, Jr. and Leonard A. Schlesinger reveal that leading companies stay on top by managing the service profit chain. |
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For More Info or To Purchase for $32.50
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1999-2000 Cost of Doing Business Report
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by: American Rental Association
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Whether you specialize in construction, general tool, or party and event rentals or maintain a combined inventory, you owe it to your business to read this powerful management tool. Yes, read! This 90-page Cost of Doing Business report is more than just charts and numbers -- it contains ratio explanations, management tips for improving your bottom line and action plans for success."
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For More Info or To Purchase
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The 7 Habits of Highly Effective People : Powerful Lessons in Personal Change
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by Stephen R. Covey
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In The 7 Habits of Highly Effective People, author Stephen R. Covey presents a holistic, integrated, principle-centered approach for solving personal and professional problems. With penetrating insights and pointed anecdotes, Covey reveals a step-by-step pathway for living with fairness, integrity, honesty, and human dignity -- principles that give us the security to adapt to change and the wisdom and power to take advantage of the opportunities that change creates.
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For More Info or To Purchase
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